This week, Harper McDermott is celebrating its 10th birthday.
While our story began back in 2009 with Trust Deed Scotland®, 2016 marked a major milestone for Harper McDermott. It was the year we brought our debt solutions in-house.
That decision was made with one clear purpose. We wanted to deliver the best possible customer journey from start to finish.
Since then, Harper McDermott has grown into one of Scotland’s largest insolvency firms and the business behind Trust Deed Scotland®, Scotland’s most trusted debt solutions provider.
Today, we are proud of how far we have come. More importantly, we are proud of the difference our team continues to make for people across Scotland.
Why We Brought Debt Solutions In-House
For anyone dealing with unaffordable debt, asking for help can feel like a big step.
People often contact us after months or even years of worry. They may have been trying to manage rising payments, creditor contact, interest, charges, household bills and everyday living costs, all while feeling unsure about what options are available.
That is why the customer journey matters so much.
Bringing our debt solutions in-house allowed Harper McDermott to take greater control of that journey. It meant we could support customers through each stage with clear advice, consistent communication and a team focused on doing the right thing.
From the first conversation through to the key milestones of a chosen debt solution, our aim has always been to make the process feel clearer, calmer and more manageable.
Tailored Debt Advice for People in Scotland
At Harper McDermott, we provide tailored debt advice on the formal debt solutions available in Scotland.
That includes Protected Trust Deeds, the Debt Arrangement Scheme, Minimal Asset Process route into bankruptcy and Sequestration.
No two customers are the same, which is why advice should never feel one-size-fits-all. Someone’s affordability, lifestyle, needs, assets, income and wider circumstances all matter when looking at what may be suitable.
Our role is to help people understand their options and make an informed decision.
For some customers, the right route may help reduce debt payments into one affordable monthly amount. For others, it may help freeze interest and charges, reduce contact from creditors or deal with unaffordable debt in a structured way.
What matters most is that customers receive advice that is personal to them.
The Business Behind Trust Deed Scotland®
Trust Deed Scotland® has become an established household name for debt help in Scotland.
As part of the Harper McDermott group, it has helped thousands of people take steps towards dealing with unaffordable debt.
We are proud that Trust Deed Scotland® has achieved more 5-star reviews than all other Scottish debt solutions providers and is recognised as Scotland’s most trusted debt solutions provider.
For us, those reviews are about much more than numbers.
They represent real people who trusted our team at a difficult point in their lives. People who needed reassurance. People who wanted to understand their options. People who needed practical support without judgement.
They also reflect the standards we work hard to maintain every day across Harper McDermott.
Supporting Customers Every Step of the Way
Debt solutions are not just about paperwork, payments or processes.
They are about people.
That is why our team is here to support customers throughout their journey, helping them navigate key milestones and changes in circumstances along the way.
A customer’s situation can change during the course of a debt solution. Income may change. Household costs may increase. Family circumstances can shift. Unexpected events can happen.
When they do, it is important that customers know where to turn.
Harper McDermott’s approach is built around support, guidance and communication. We want customers to feel that they are not dealing with their debt alone.
Proud to Be Employee-Owned
Harper McDermott is also proud to be an employee-owned business.
That matters because our people are at the heart of everything we do.
Employee ownership means our team has a personal stake in the success of the business and the service we provide. It helps reinforce a culture where customers’ needs are treated as the priority.
Every adviser, every support team member and every colleague plays a part in the customer journey.
That shared responsibility is one of the reasons we are so proud of what Harper McDermott has become.
Thank You to Our Team and Customers
Reaching 10 years is a moment worth celebrating.
It is also a moment to say thank you.
Thank you to our team for their hard work, care and commitment.
Thank you to our customers for trusting us to support them through important financial decisions.
And thank you to everyone who has been part of the Harper McDermott journey so far.
From our beginnings with Trust Deed Scotland® in 2009, to bringing our debt solutions in-house in 2016, to becoming an employee-owned business, our focus has remained the same.
We are here to provide tailored debt advice, support customers from start to finish, and help people across Scotland deal with unaffordable debt with professionalism, understanding and without judgement.
Here’s to 10 years of Harper McDermott.
And here’s to continuing to put customers first.
Need Debt Advice in Scotland?
If you are struggling with unaffordable debt, Harper McDermott can help you understand the debt solutions available in Scotland and find out what may be suitable for your circumstances.
Debt solutions may not be suitable in all circumstances. Fees apply. Your credit rating may be affected. Free debt counselling, debt adjusting and providing of credit information services is available to customers by contacting MoneyHelper.
