Department: Advice Team
Reports to: Advice Team Manager
JOB CONTEXT
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre.
We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme.
We are the only employee-owned company in the UK insolvency sector, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders.
Due to the continuous growth experienced by the company over the last 5 years and expected future growth, we have a vacancy for a Trainee Debt Adviser.
OVERALL PURPOSE OF THE JOB
The main role of the Trainee Debt Adviser will be to support our existing Debt Advisers in managing our portfolio of customers in need of debt advice.
All tasks must be undertaken to ensure that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
PRINCIPAL ACCOUNTABILITIES
| Qualifications / Experience: | Essential / Desirable |
|---|---|
| Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year | Desirable |
| Knowledge and Skills required: | |
| Excellent customer service skills | Essential |
| Good time management & organisational skills | Essential |
| Effective verbal and written communication | Essential |
| Ability to work in a regulated environment, following all company policies and core values | Essential |