Department: Administration Team

Reports to: Operations Manager

JOB CONTEXT

 

Harper McDermott Ltd (HM) is one of Scotland’s largest debt solutions providers, based in Glasgow city centre and incorporated in June 2016.

HM specialises in statutory debt solutions and is currently a provider of Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme.

Due to the continuous growth experienced by the company over the last 5 years and expected future growth, we have a vacancy for a full time Administration Assistant.

 

OVERALL PURPOSE OF THE JOB

 

The main role of the Administration Assistant will be to support our Debt Advice and Debt Administration teams in their management of a large portfolio of Protected Trust Deeds & DPPs.

All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.

 

PRINCIPAL ACCOUNTABILITIES

 

Qualifications / Experience:	Essential / Desirable / not required
Previous experience of administering Protected Trust Deeds & DPPs	Not required
Basic administration & computer skills	Essential
Duties and Responsibilities: - Answering the office phone lines and directing customers to the appropriate teams. - Preparing various reports as required by our teams. - Creditor services. - All general administration, as required, including mail and banking. - CRM maintenance. - Weekly reporting on KPIs. - Completion of all work in line with internal processes and legislation. - Observe complete confidentiality on every occasion to protect client and employee information in line with Data Protection laws.
Knowledge and Skills required:
Good interpersonal skills	Essential
Good time management & organisational skills	Essential
Excellent customer service	Essential
Ability to follow all company policies and core values	Essential