Department: Administration Team

Reports to: Operations Manager

JOB CONTEXT

 

Harper McDermott Ltd (HM) is one of Scotland’s largest debt solutions providers, incorporated in 2016 and based in Glasgow city centre.

Harper McDermott specialises in statutory debt solutions and is one of the largest providers of Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme in Scotland.

Due to the continuous growth experienced by the company and expected future growth we have a vacancy for a full time Administration Assistant.

 

OVERALL PURPOSE OF THE JOB

 

The main role of the Administration Assistant will be to support our Debt Advice and Insolvency Administration teams in their management of a large portfolio of Protected Trust Deeds and Debt Payment Plans.

All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.

 

PRINCIPAL ACCOUNTABILITIES

 

Qualifications / Experience:	Essential / Desirable / not required
Previous experience of administering Protected Trust Deeds & DPPs	Not required
Basic administration & computer skills	Essential
Duties and Responsibilities: To undertake day to day administration tasks including: • Answering the office phone lines and directing customers to the appropriate teams. • Completing administration tasks as required by our various teams. • All admin work in relation to creditor services. • All general office administration, as required, including mail and banking. • CRM maintenance. • Weekly reporting on KPIs. • Completion of all work in line with internal processes and legislation. • Observe complete confidentiality on every occasion to protect client and employee information in line with Data Protection laws.
Knowledge and Skills required:
Good interpersonal skills	Essential
Good time management & organisational skills	Essential
Excellent customer service	Essential
Ability to follow all company policies and core values	Essential